Request a Refund

This article will explain how you can apply for a refund.

Alejandra avatar
Written by Alejandra
Updated over a week ago

If you have made a purchase with your Maza card and are seeking a refund due to unexpected circumstances or are simply not satisfied with your purchase, the first thing you should do is contact the merchant where you used your card. Try to resolve any issues directly with them, as this is the fastest way to get a refund.

If you are unable to get a satisfactory response from the merchant, you can contact us to initiate an investigation process by our team.

If you have already requested a refund, and it has taken longer than expected, please note that sometimes it can take up to 30 business days for refunds to be processed, especially for transactions with certain merchants such as airlines, car rentals or hotels.

If it has taken longer than you think is normal, please do not hesitate to contact our customer service team. Make sure you have proof of your refund request on hand.

Remember that our customer service team is available 24 hours a day, 7 days a week for any questions or concerns you may have. We are here to help you.

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