We understand that it can be a bit disconcerting to encounter unexpected movements in your account! But don't worry, we're here to provide you with helpful details:
When you use your debit or credit card and give the go-ahead for a transaction, some places like gas stations follow a practice called "pre-authorization." This means that they temporarily block a higher amount on your account, as they do not yet know the final price of the transaction.
It is crucial to keep in mind that these pre-authorizations are not exclusive to Maza; in fact, they are applied to all debit or credit cards used in establishments that follow this procedure. For example, gas stations, hotels, or car rental agencies do it.
These holds can take up to 72 business hours, depending on the specific policies of the gas station or other establishment.
Don't forget that at Maza, we are always available to provide you with detailed information about your transactions, at any time.